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ORDER ONLINE - CALL 1300 246 406 - SAME DAY SHIPPING ON STOCKED ITEMS
ORDER ONLINE - CALL 1300 246 406 - SAME DAY SHIPPING ON STOCKED ITEMS

Shipping Information

SCINTEX AUSTRALIA (ABN 97 630 306 982) ships goods Australia wide! 

Our online shopping cart uses an automated shipping module to generate your Shipping Estimate based on total order weight. To view the shipping estimate add the product/s you are looking to order to your cart. You can then enter your state and postcode to get an estimate.

Note: You do not need to sign up an account to get a shipping estimate.

SHIPPING INFORMATION

Scintex partners with a range of couriers to offer the most competitive shipping rates for our customers.

  • 📦 Items under 3kg are typically sent via Australia Post satchels.

  • 🚚 Items over 5kg are shipped as ‘Offpeak’ parcels, with a delivery time of 3–5 business days (please allow extra time for deliveries to WA, NT, and SA).

Special Instructions
If you'd like your order held at a depot or have specific delivery instructions, please email us at:
📧 Email: sales@scintex.com.au
📞 Phone: 1300 246 406 - The home of Scintex, Sherpa4x4, Paddock and Trolltek brands.

IMPORTANT DELIVERY NOTES

  • Additional charges such as tail lift truck fees, re-delivery costs, and remote area surcharges will be passed on to the customer.

  • For shipments over 30kg, you may be required to assist the courier with unloading.

  • Orders shipped on pallets will require a forklift or tail lift truck at the delivery location.

PO BOXES: Please provide a physical street address at checkout, as most products are too large or heavy to be delivered to a PO Box.

Orders with PO Box addresses may be delayed while we request an alternate delivery address.

INTERNATIONAL ORDERS: For orders outside of Australia, please contact us to request a freight quote.

All international shipments are sent via FedEx for reliable and tracked delivery.

📧 Email: sales@scintex.com.au
📞 Phone: 1300 246 406 - The home of Scintex, Sherpa4x4, Paddock and Trolltek brands.

AUTHORITY TO LEAVE: Unless otherwise specified, all orders are shipped with Authority To Leave. This means the courier may Safe Drop your parcel at the delivery address if they deem it safe to do so.

If you do not want your order left unattended, please contact us prior to dispatch to make alternative arrangements.

STOLEN ORDERS: An order is classified as stolen when tracking information confirms the package has been delivered, but the customer reports it as not received.

To process a stolen order claim:

  • Police Report Requirement: A police report may be required if the order value exceeds $150 or if the customer has submitted multiple claims in the past.

  • Time Limit: Claims must be submitted within 10 business days of the carrier's reported delivery date.

Failure to meet these requirements may result in the denial of the claim.

DAMAGED GOODS IN TRANSIT: If your order arrives damaged, please contact our Sales Team on the same day of delivery.

You can reach us by:
📞Phone: 1300 246 406 - The home of Scintex, Sherpa4x4, Paddock and Trolltek brands.
📧 Email: sales@scintex.com.au

To assist us in processing your claim quickly, please include:

  • A detailed description of the damage or fault

  • Clear photos showing the issue

Claims submitted after the day of delivery may not be accepted.

See here for Terms & Conditions of Sale.